google-site-verification=lPvQbKGW2qAmzkojB7XgnR13-4O9MFR80pqg9TxBoLY Shipping - Emerald Bespoke

Shipping & Returns

Shipping

Domestic Shipping - Mainland UK shipping is included in all prices unless stated otherwise. We work with a range of couriers dependant on what is being shipped. For wheel & tyre sets we work with an independent transport company who will pre-arrange a delivery slot with you. For standard size orders we typically use UPS or DPD.

International Shipping - We are experienced in global distribution having shipped to 50 countries as of August 2018. We advice all prospective international customers to request a quote before placing any order to ensure that you are satisfied with the rate. All international shipping charges will be invoiced post check out.

Returns

Thank you for shopping at Emerald Bespoke Ltd.

If you are not satisfied with your purchase, we are here to help.

All goods can be returned within 7 working days from the date you received it

To be eligible for a return, your item must be unused and in the same condition that you received it in. You must also provide the original receipt or proof of purchase.

Refunds

Once we receive your item we will inspect it and notify you that we have receive it. We will immediately notify you on the status of your refund after inspecting it.

If your return is approved we will initiate a refund to your original payment method, and the credit will be received within a certain amount of days (dependent on your card issuer’s policy).

Shipping Costs

If the return is deemed to be due to our own error we will cover all return shipping costs. However, if the return is due to a change of personal circumstances or product preference then you will be liable for the cost.